Conn's, a Texas-based retailer with 80 stores in ten states, says it made 2.4 million collections calls in August 2014. A back-of-the-envelope estimate says that is about forty two calls per late account per month.Read More
Green Dot says that it will buy Santa Barbara Tax Products Group ("SBTPG") for a mix of cash and stock worth $320 million.
In filing a lawsuit against Corinthian for violations of the Consumer Financial Protection Act and the Fair Debt Collection Practices Act, hundreds of thousands of students who were hurt by the for-profit college's practices will experience monetary relief.
"The CFPB has forcefully addressed Corinthian's harmful policies, which have left local DurhamRead More
First lesson in how to manage strategic communications for any large, consumer-facing company: if you are facing a critical New York Times story, answer the phone and speak to the reporter.
Lesson Two: If at possible, make some effort to ameliorate the problem with the specific customer in question.
Lesson Three: Let a decision-maker speak on behalf of the company. It is important enough that someone from the Board or in a C-suite position should take the responsibility for representing the beliefs of the company. It is not the right strategy to put it in the hands of an executive assistant. It the assistant's rejoinder could be intrepreted as dismissive, then the results will likely be worse.
KPMG quits on World Acceptance: It is highly unusual when an accounting firm walks away from a long-term relationship with a large corporate client. Realistically, it only occurs when the firm believes thatRead More
GoBank may be re-thinking its practice of charging a voluntary monthly maintenance fee.
On GoBank's website, it now says that accounts opened after July 23rd will have to submit to an $8.95Read More
Here are a few takeaways from the newly released Survey of Consumer Finances. The SCF is a tri-ennial report on the finances of American families. The the most recent results are derived from the survey conducted by the University of Chicago in 2013.