Bank Talk
Exploring the Finances of the Unbanked

A New Low: Banks Charging Fees to Close Your Checking Account

February 09th, 2012

Several banks have found a new way to short their customers. They are going to charge you to stop using their services.

Not every bank has made this step, but several have and their fees range from $10 to as high as $25. The minimum time to keep the account open falls between 90 days and six months.

SunTrust Bank says it will charge customers $25 if they do not keep a checking account for six months. While theirs is the highest fee and the one with the longest minimum, SunTrust is just one of about eight banks that are going to start the service, according to the Boston Globe. The Pew Research Center says that six of the nation’s ten largest banks now charge a fee to close an account that is held open for less than a specific period of time. I spoke with an account representative at SunTrust. She did not know there there was such a fee. However, she said that SunTrust would impose a $7 fee for any account where the balance fell below a minimum $500 over the course of a month. The fee could be avoided if you set up direct deposit. One takeaway from this situation is that both Pew and the Boston Globe are wrong, or the people at SunTrust are not trained to tell people the basic terms of their accounts.

PNC does disclose their early closure fee. PNC will charge you $25 on your way out the door if you do not keep your account open for at least 180 days. That rule applies to checking, savings, and money market accounts.

Banks have upped fees across the board in the last year. The banks claim that the government is making them do it, thanks to rules in Durbin that lower the revenue they can derive from interchange. The fee ceilings have dropped the cost imposed on retailers to less than about 30 cents per transaction.

However, if you accept the logic that operating an account is suddenly less profitable on a per-transaction basis, it still does not justify a fee for closing an account. After all, by their own rationale, the closure of an account means that the banks have suddenly been relieved of an account that may not be profitable. Moreover, one of the banks that the Boston Globe says is going to charge an early closure fee is not subject to Durbin. Salern Five has assets of $2.9 billion. Since this is less than the $10 billion cut off for the new interchange rule, Salern Five cannot even claim to be a victim.

   
 
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February 09th, 2012 10:23:52
6 comments

Nuts
February 9, 2012

“However, if you accept the logic that operating an account is suddenly less profitable on a per-transaction basis, it still does not justify a fee for closing an account.”

Seems logical to me.. If the money earned from transactions is not only marginally profitable, then an account has to remain open for a longer period of time for a bank to turn profit off the account. Therefore closing your account before that period means the bank lost money on the account, therefore the close fee offsets the lost money.

I wonder sometimes if you actually believe everything you write on here, or if you just say things hoping they get picked up and repeated elsewhere as the truth.. haha

Anyways, I enjoy reading you blog daily. :) But this one was a little off, IMO.


Todd W
February 9, 2012

fyi: The SunTrust fee is on page 4 of the bank’s fee schedule. https://www.suntrust.com/docs/pdf/fee_schedules/MA_FS_RETAIL_E.pdf


adam r.
February 9, 2012

That is correct. What is really alarming is that their customer service people do not know about it. They should. The fact that the person that answers calls about new accounts is apparently lacking for the training to explain the costs of accounts is a real problem. The CFPB might think its a problem.


adam r.
February 9, 2012

I\’m open to critiques of my thinking. Its a blog after all. I am glad that you stick with BankTalk even when you don’t agree with what I am saying. Please continue to create and add opinion.


adam r.
February 9, 2012

By the way, that was a good story. When I say that it is either that both the Globe and Pew are wrong or else SunTrust doesn’t have it straight with customer service, my baseline expectation is that you have it right.


sdoggie
February 9, 2012

The other question that I have upon reading your story is \”what happens if someone closes an account with less than the amount of the fee?\” Will SunTrust go after someone if the closure fee puts the account into the red? Will they put the account over to a debt collector?

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